1. Introduction

Kavagie.com strives to ensure that our customers have a positive shopping experience. This Return Policy (“Policy”) outlines the guidelines and processes for handling product returns, refunds, and replacements. By making a purchase on Kavagie.com, you agree to the terms of this Policy.

2. Eligibility for Returns

1. Time Frame: Customers must initiate a return request within the designated return window, which is usually X days from the date of delivery (the exact number of days can vary by product category or seller policy).
2. Condition of Returned Items:
   • Products must be in their original packaging and unused condition.
   • All tags, accessories, and documentation (such as warranty cards and manuals) must be included.
3. Non-Returnable Items: Certain items (e.g., perishable goods, intimates, custom-made products, digital downloads) may be ineligible for return unless they arrive damaged or defective. Sellers must clearly indicate these exceptions on their product pages.

3. Reasons for Returns

1. Damaged or Defective Products: If the item is found to be damaged or defective upon delivery, customers can request a refund or replacement, subject to seller approval and stock availability.
2. Incorrect or Incomplete Items: If a customer receives the wrong item or the order is incomplete, they can request a return or exchange.
3. Change of Mind (Optional by Seller): Sellers can decide whether to allow returns for reasons such as “no longer needed” or “changed my mind.” If allowed, this option must be clearly stated in the listing.

4. Return Request Process

1. Initiating a Return:
   • Customers should log in to their Kavagie.com account, go to their order history, and select the item they wish to return.
   • Provide a brief reason for the return and upload photos if the item is damaged or defective.
2. Return Authorization:
   • Once a return request is submitted, the seller will review it and either approve or deny the request based on the product’s return eligibility.
   • Approval or denial will typically be communicated to the customer via email or in the customer’s account dashboard.

5. Shipping the Returned Item

1. Return Labels: Depending on the seller’s policy, customers may be provided with a prepaid shipping label or may be responsible for paying return shipping costs.
2. Packaging: Customers are advised to pack items securely to prevent damage during transit.
3. Return Window: Products must be shipped back within X days (as stated by the seller) of receiving the return authorization.

6. Inspection and Refunds

1. Inspection Period: After receiving the returned product, the seller will inspect the item to ensure it meets the return conditions (e.g., unused, in original packaging).
2. Refund or Replacement:
   • Refund: Once the return is approved, the seller will initiate a refund via the customer’s original payment method or another agreed-upon method. The refund typically appears within 7-10 business days (timing may vary based on the payment provider).
   • Replacement/Exchange: If a replacement or exchange is requested and stock is available, it will be processed once the returned product passes inspection.
3. Refund Deductions: In certain cases (e.g., missing accessories, product damage not caused during shipment), a partial refund may be issued.

7. Return Shipping Costs

1. Seller Responsibility: If the return is due to a seller error (e.g., damaged product, incorrect item), sellers typically bear the cost of return shipping.
2. Customer Responsibility: For all other return reasons (such as “change of mind”), customers may be responsible for return shipping unless otherwise stated by the seller.

8. Dispute Resolution

If there is a dispute concerning a return or refund, customers can contact Kavagie.com’s customer support at support@kavagie.com. We will review the situation in accordance with our dispute resolution guidelines and may mediate between the buyer and seller as needed.

9. Policy Updates

We reserve the right to modify this Return Policy at any time. Any changes will be posted on the Site, and continued use of Kavagie.com indicates acceptance of the updated Policy.

10. Contact Us

For any questions, concerns, or clarifications regarding this Return Policy, please reach out to us at:

• Email: support@kavagie.com

By shopping on Kavagie.com, you acknowledge that you have read, understood, and agree to this Return Policy. We appreciate your business and are committed to providing a fair and hassle-free shopping experience.